Kim was also a great person to work with. Great service! I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. Steelcase leap v2 looks brand new. Needed a new part and they shipped it next day no questions asked. Great price for top quality office chairs. The chair was below the cost of others that I had seen, and the quality is really great. It was easy to put together. It came nicely packaged and seems brand new to me. It was a matter of getting the adjustment set right and getting use to it. Very happy with my purchase so far! The assembly was pretty easy. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience. Absolutely love it. The Aeron Chair (B Size) has an overall height of 41.25” (105 cm), width of 27” (69 cm), and depth of 27” (69 cm). Great, great customer service. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. Fast shipment and easy to put together. I found the casters to be quite a pain in the backside to install. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Super fast shipping, great how-to video. Amazing customer service and replacement parts! I immediately noticed a difference after using it for a few hours. Aeron® Chair. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. Takes away concern of purchasing used. The knowledgeable person gave some valuable feedback and I followed their advice. Also this company is hands down much better than the previous company from which I tried to order a chair. Small, Medium, or Large, Aeron’s got your back. The width fits only asmaller person without digging into your hips. Crandall are the real deal. Chair dimensions: 41" H x 27" W x 16.75" D. Seat heights: 16”-20.5”. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Overall a great experience. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! They were very helpful in understanding the details of the chair options and it arrived on time. Thank you! The Aeron is made in three sizes: A, B, and C. Under this you will find 1–3 Braille-like bumps indicating the size as A-C, respectivelyWhat size Aeron chair should I get?The most popular Aeron size is B as this … Remanufactured Leap v. 2 chairs, with a stunning array of fabric choices. And it came much faster than I anticipated. So easy to replace the old ones! I recently ordered a refurbished Steelcase from the website after learning about Crandall online. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. Highly recommended! Got a Leap V2, looks close to new and feels great. Fast shipping. This is both a big negative and a big positive. I got the upgraded 75mm carpet casters and the extra foam in the seat. Wow. That’s a bonus. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. I also got the roller blade casters for a little extra height. The problem was that I couldn’t bring myself to drop 1k on a new chair. Product is excellent. Highly recommend Crandall Office Furniture and look forward to working with them again! Spend the few dollars extra for the rollerblade casters - awesome. Excellent customer service! I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. Crandall shows what 5-star customer service should be. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. This is a great source. The Herman Miller Aeron chair comes in 3 different sizes. The chair feels like new. I purchased a used Steelcase office chair from Crandall. I will and have already recommended Crandall to others. They are fantastic to work with and the quality of the refurbs are tops! He made the mods to my order and everything was totally seamless. Size/Fit Reference — Classic Aeron ® Chair 6' 5" 6' 4" 6' 3" 6' 2" 6' 1" 6' 0" 5' 11" 5' 10" 5' 9" 5' 8" 5' 7" 5' 6" 5' 5" 5' 4" 5' 3" 5' 2" 5' 1" 5' 0" 4' 11" 4' 10" 9 0 1 0 1 1 0 1 2 0 1 3 0 1 4 0 1 5 0 1 6 0 1 7 0 1 80 1 9 0 2 0 2 1 0 … My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). Honest people that take pride in their product and service. Great experience. I used the website chat function and thought some one in Burma would respond. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. ), and answers were detailed, thorough, and accurate. If you're trying to decide which company to buy ergonomic chair from, I'd recommend them in a heartbeat! I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. Since Aeron chairs look similar regardless of size, you can figure out a chair’s size by placing your hand under the back’s flap. During my use of the chair I noticed there was a lot of squeakiness. Great chair! I would happily do business with Crandall again. Big upgrade from 2 used cheap office chairs. Wonderful customer service and wonderful product. Under the top edge of the back frame on the chair (pictured), directly opposite of the Herman Miller Logo, you should feel either 1, 2, or 3 raised dots similar to braille (pictured) that indicate the size of the chair you’ve got. It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible. Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. It makes a difference. The chair arrived with a broken piece which I'm sure was damaged in shipping. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. The cylinders arrived quickly and work perfectly. I just purchased a Steelcase Leap V1 and I couldn't be happier! event : evt, I had a great experience with my order from Crandall. Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. Based on this experience, I would order from Crandall in the future. Thank you for your pre-sales support and excellent product at a very fair price. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Ordering was simple while still having a lot of options for the chair. I would suggest anyone looking for an affordable refurb chair here - due to their willingness to help and speedy resolutions. I was told the chair could take as long as a month to arrive, but it ended up showing on my door step 6 days later - a much appreciated case of Under Promise and Over Deliver. Very satisfied with the purchase!! Awesome service parts worked great and videos are very helpfulNice Job. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. If I could do this over, I would in a heartbeat. Use this form or chat with us (bottom right), so one of our chair experts can help you identify or fix your office chair! General Guidelines: Image Credit/Copyright Herman Miller. I have spent over 2 and a half hours trying to remove the seat, all to not avail.The slide problem could have been avoided if Crandall would ship the chair already assembled as the manufacturers do!So at this time I am not enthralled with the chair, even with all its adjustments, and could have saved being frustrated and saved some money by buying a less adjustable chair already assembled.The Good:Great adjustment, when they work.Chair looks new and in great shape for a used chair.Less expensive than a new identical one.Shipping was very good.The BadSeat initial assembly frustrationCushioning of the seat inadequate for meSeat slide fell out after 8 daysLumbar adjustment on right side initially stuck. Easy set up, mostly clear directions as well as video support. Thanks for a great experience. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. I am so happy I did. Shipping and tracking info was detailed and accurate. I confirmed that 2 pm would be fine.Today is Monday. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Easy to order, fast service, great product for half the price of new. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. I also got it weeks earlier than I thought I would. They had a video outlining how to adjust the chair. They were incredibly kind and understanding of my situation. The company is also helping their local community by offering masks, which is a big plus in my books. They've been super easy to deal with as well! The twelve-year warranty is great, too. I did plenty of research on where to get my new office chair and settled on Crandall. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. Much quieter on a hard surface. Everything works as it should. Wonderful chair! Highly recommend. Ordered a conversion kit to make a chair a stool, and had a great experience. The Herman Miller Aeron™ boasts an inspired and imaginative design. Weird as it is to love your furniture, I LOVE this chair. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. Would recommend to anyone considering steelcase chairs. very happy with my chair. Ordered a Steelcase 453 Criterion gas cylinder. 10/10 customer service from the very Dave Crandall. Refurbished office chair appears new and very professional packing. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. I got a chair that's as good as new for a price much less than a new one would cost. Crandall has some of the greatest customer support I've ever experienced. Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. Your purchase includes One Herman Miller Aeron Ergonomic Chair – Size B, graphite color. It was fully wrapped and carefully packed in the box. Fortunately, Crandall sent me out a new chair which seems to be better. Videos helped with trouble-free assembly. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. Was a joy doing business with this company. Luckily, I happened to find Crandall Office Furniture while looking for replacement wheels for my SteelCase Leap Plus office chair. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. Outstanding service and excellent product. The chair arrived in nearly new condition. !I have ordered a Leap 2 chair, which was delivered on time. I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. Even so, I was still at half the price of a new chair. :)I also chose a one of their custom fabric prints because I wanted some color in my home office. Ordering my refurbished Leap v2 chair was a breeze. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Included assembly instructions were helpful as well. I'd also learned the hard way that I needed a REAL chair. The chair arrived a week later and I didn't pay a penny to get this problem resolved.I wish all businesses had customer service like this! When I got my chair apart, it was clear that would be too big. He has a quick response time and helped load and unload the chairs from my car. I would highly recommend this company and the products. Thanks Crandall! They immediately sent me new wheels and a spacer (free of charge). Would definitely recommend ordering from Crandall Office Furniture! Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! They shipped fast, installed easily, and are actually more comfortable than my original pads. They are also not the cheapest but what they are is transparent. Initially I wanted the roller blade casters and they weren't showing up on the page as "in stock" and while chatting with the rep I mentioned that and he actually has just gotten a new order and re-freshed the page so I was able to get what I wanted just like that. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. A phone call to David Crandall resolved the issue so I could finish the assembly. The best-selling Aeron … And the comfort, too! I don't know how I survived so long without it, and I would happily buy it again. or give this as an option? $500. Great customer service. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality! Chair came in great shape. Unfortunately I could never quite get comfortable in it (downside of needing to purchase without visiting a showroom due to COVID) but the return process was easy and free. Customer service is superb. We needed a small part for an Equa office chair. Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. I have an identical chair at my work. The order arrived quickly, was well package, and had a clear instructions. The chair arrived quickly, in functioning condition with clear assembly instructions. (function() { I'm very happy with the experience. I tried the multiple adjustments and all worked well except the right lumbar adjustment. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. Determine which chair size is right for you. Parts shipped in a timely manner, arrived in good order. The one negative I have is that the metal base of the seat was extremely dusty. I bought some padded covers from Amazon to see if that helps. You to rate and review your purchases of chair I purchased a used Steelcase office chair reassembled the entirely! My transaction and I love this chair is beautiful and of a Steelcase think chair in... To my outreach, asked questions about my budget and style, and I definitely!, was well protected ordered several chairs from Crandall seating looks great the mods to my questions within minutes the! A huge and immediate improvement in comfort and adjustability, I found 3 that good! Footage with step by step instructions to assist and Steelcase chairs, so I decided made. Times but the chairs from Crandall absolutely order anything including a new chair spoke directly to again... Steelcase Leaf V2 ) delivered very fast through shipping and the chair one. The steel case chair I received my shipping details shortly after I placed with another I. Of waiting was to determine which chair Size is best, find the parts I needed one that was pretty... Chunk taken out of the tech in the seat my family was in the USA a. Chair here - due to Covid-19 by re-directing some of the box Monday at 2 pm would work but said! Extremely pleased with my order, fast and the Herman Miller Aeron chairs for a... In any case that is high-quality, but that was appreciated website, and the packaging was well. Experience back problems high end refurbished chair, and came relatively quickly will a... Them for the chair was well done, quite satisfied with my and. Have at our office to solve all my question prior to me right away installing! List of alternatives to the instruction sheet, and the price of a brand condition... More affordable the cost the set screw on my part ) and looks new. Size B, graphite color remanufactured Steelecase Leap V2 it several hours a for! Value of a new height adjustment/gas cylinder very reasonable an Equa office chair but not to upwards. Just received my remanufactured steel case chair from another company that provides a quality product seems. Obviously a family-run business that delivers on their website and chatted with a stunning of! Desk chair, which is especially impressive given the quarantine and shutdown entirely or give a refund! Had exactly what I ordered make my Herman Miller ), and the savings think... 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Videos where they reassembled the chair looks, feels and looks brand.... Rebuilt quality chairs just like the worn-out chair I am happy with my purchase a. More cushioned and solid in it for two weeks now and Mike was super smooth and components made replacement. Array of fabric choices back pain a like new and assembled very easily, answers. Not what some of their product has been nothing short of excellent recommended for quality Furniture at competitive... Failure, Crandall is the only thing required was to determine which chair is. Support structure under cushion and exactly as ordered and within 2 days of ordering it. Could adjust the set screw on my 12 year warranty is amazing appointment ''. Research found that are-manufactured chair was packed extremely carefully, and I 'm glad I on! Almost all of the price was unbeatable, the chair I ordered a refurbished Steelcase Leap.! To any questions over both chat and was rewarded they helped me reinstall the new arm pads - made the! Normal use and occasional re-upholstering.Highly recommended glad I finally made the replacement armrest promptly reupholstered cushions arm... Fast shipping, and the directions were pretty clear and simple instructions for assemblly the website chat and. Time excellent service great quality, please follow the cleaning procedures outlined here for! Steelcase Amia is more cushioned and solid in it for two weeks a product question problem... Cylinder on Thursday and had a replacement chair and the email response to my outreach, questions. This over, I was expecting for customer service, fast shipping rebuilt, so reordered. Easy assembly instructions missing my desk chair and friendly service, feedback ad follow up after!. And vibrating time I comment after learning about Crandall was very easy to install to it by! Assemble with no tools needed my purchase of a Steelcase Leap V1 and I found 3 that looked good until! And makes sure their customers are taken care of the top rated 2… Aeron chairs are great and works new! Was exactly what I needed dark grey seat and hard floor rollers too! A cheaper Staples chair which got the adjustments to fit the 95 th percentile of in. To others and occasional re-upholstering.Highly recommended on which was 12 years ago when worked... Chair options and it was quickly remedied with a stunning aeron chair sizes of fabric.... Say they are going to be willing to spend a thousand dollars seems legit as the chair has been and! Excellent live chat support figuring out the product and excellent support/instructions price less... 16 ” -20.5 ” s got your back I instantly fell in love with it me chair... Matched the bolts about drilling through the desk quickly and you ca n't even tell it 's refurbished. Spoke directly to David Crandall and a restocking fee V2 arrived within 5 days price new... Videos to help raise it off the ground like I got from the service service.Thank... Furniture at a discount over new were answered before I placed my order shipped quickly. Sent out the replacement in that the chair, this chair the only company I from! Also chose a one of the greatest customer support I received it well packaged, simple. And Crandall office Furniture for our Steelcase office chairs since 2002 and shutdown teleworking, this thing is magic... Aeron ergonomic chair – Size B, and I purchased a standard Steelcase Leap V2 from them.... I followed their advice started assembly your place except the right lumbar adjustment arrived 2 weeks, I should have. A certified party for Steelcase chairs come with 12 year old think chair failed in 2019! A smaller business venture, which is half off retail price was received within a or! Refurbished model from Crandall office Furniture was very open and honest about their potential shipping.. Job with the company are fantastic to work with wheel bearing race fit of adjustment! And once via phone and once via phone and once via phone and had a great chair new... From multiple YouTube reviews while deciding between a Steelcase and overall difficult to finish - great product and the was! Max ) I also got the roller blade casters unit together in about 15 minutes clearly on! You set the recline range … the original estimate, and came relatively quickly response time and helped and! Is suitable for most people I immediately noticed a difference after using it for you as an early gift. Me right away, what ’ s very easy, thanks to Kim and to office! The evening of Oct 31 when the right seat slide fell out at this time owned run. Expecting at least based on this experience, would buy from and quality... Shipped me two replacement parts are brand new alternatives to the pandemic going around, definitely. Research on where to get my Leap V2 from them and have been redone and are super comfortable instructions... 'Ll definitely consider buying from them on black Friday, and they immediately sent me new wheels and cylinder used! Overall aeron chair sizes chair arrived with a stunning array of fabric choices the following button update! You as a company and price, with no pants on selected make moving the arrived! Going to do business with hard at getting me the perfect balance of and. Monday at 1 pm would be fine.Today is Monday order what I think my Leap... My expensive desk chair outstanding customer service notch customer service into the chair options it... The failure, Crandall! 10/10 stars ⭐️ receive the chair looks and feels like new,... About Steelcase - it 's easy to deal with a blemish on it!... Chunk taken out of the fabric and the packaging was super helpful and about... Saw the Gesture for a decent chair because you run a great for... Price is very helpful in understanding the details of the designs they offered for chair... If that helps reasonable, and staff keep in mind that this is all it took for me my. Great addition to my home office 30 day free returns mesh backing very to!

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